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We ship worldwide! So everyone can match their bestie!
All orders under €50 cost €7.99 and are shipped via the Royal Mail International Tracked Service. Every order is placed on a Tracked service and is shipped from the UK.
Free shipping, yay!
We offer a FREE tracked shipping service using Royal Mail, within Europe for all orders over €50.
Once you have placed an order you will receive a confirmation email from us that includes your order details.
What happens next?
We work really quickly to get your order picked and packed and ready to ship out to you. During this time your FriendshipCollar parcel will be sealed shut and labeled up, so we cannot make any changes to your order once it has been submitted. We aim to dispatch your order the same day or the following business day. We do not send parcels on weekends, so any orders placed on a Friday will ship the following Monday.
Tracking your parcel
You will receive a dispatch confirmation email along with your tracking number so you can easily follow your FriendshipCollar on its way to you and your bestie. So get ready to bark at the mailman!
Brexit Taxes and duties
Please be aware that depending on your country’s regulations, your order may be subject to the new additional customs duty fees. FriendshipCollar is not liable for any fees incurred when shipping to countries outside of the UK. Duties will only apply if your order value is more than €150.
Due to Brexit, any customers placing an order and shipping outside the UK will be responsible for paying VAT, at their local rate on receipt of the order. This will only apply if the order value is more than €22.
Please note that items held at customs may delay shipping by a few days. If this happens to your parcel, we apologise for this in advance, but once this is in your country, this is out of our paws! We know your matching accessories will be worth the wait! We can’t wait to see you match!
When will our order arrive?
All orders are shipped from the UK, so shipping times can vary. We aim to get your FriendshipCollar to you within 4-5 working days. Please remember the postal service are not open on public holidays.